Have questions about our products, need technical support, or interested in partnerships? Use the form below to send us a message.
We are committed to providing excellent support to the open-source community. Whether you're an educator setting up a lab, a researcher needing specific specs, or a maker with a question about assembly, we're here to assist.
Questions about compatibility, specs, or availability.
Help with assembly, printing guidance, or missing parts.
Educational discounts, bulk orders, and collaboration inquiries.
We typically respond to all inquiries within 1-2 business days. Support requests for active orders are prioritized.
All product documentation, files, and assembly instructions are available on individual product pages and through our documentation portal. Everything is open-source and freely accessible.
We look for open-source robotics projects with high-quality designs, active maintainer communities, strong documentation, educational/research value, and manufacturability at scale. Our goal is to support the best projects by making them physically accessible.
Absolutely! We're always looking for exceptional open-source robotics projects to support. Use the contact form above and select "Partnerships" to share project details, and we'll evaluate it for our manufacturing pipeline.
Yes! We provide feedback to project maintainers about manufacturing considerations, report issues we discover during production, and support the communities behind the designs we manufacture. We believe in strengthening the open-source ecosystem.
Please refer to our Terms of Service for detailed information about returns, refunds, and warranties.