Have questions about our products, need technical support, or interested in partnerships? Use the form below to send us a message.
We are committed to providing excellent support to the open-source community. Whether you're an educator setting up a lab, a researcher needing specific specs, or a maker with a question about assembly, we're here to assist.
Questions about compatibility, specs, or availability.
Help with assembly, printing guidance, or missing parts.
Educational discounts, bulk orders, and collaboration inquiries.
We typically respond to all inquiries within 1-2 business days. Support requests for active orders are prioritized.
All product documentation, files, and assembly instructions are available on individual product pages and through our documentation portal. Everything is open-source and freely accessible.
We look for open-source robotics projects with high-quality designs, active maintainer communities, strong documentation, and educational or research value. We also evaluate the BOM for sourceable, quality components. Our goal is to support the best projects by making them physically accessible.
Absolutely! We're always looking for exceptional open-source robotics projects to support. Use the contact form above and select "Partnerships" to share project details, and we'll evaluate the BOM and community fit.
Yes! We provide feedback to project maintainers about sourcing and assembly considerations, share issues we discover during kit building and testing, and support the communities behind the projects we kit. We believe in strengthening the open-source ecosystem.
Please refer to our Terms of Service for detailed information about returns, refunds, and warranties.